Clinic Address: Waterloo Court Health and Wellbeing Hub, Uffculme, EX15 3ES

By booking and attending an appointment with Warner Rehabilitation, you agree to the following Terms and Conditions.

 

1. Appointments

Appointments can be booked by telephone, email, online booking systems, or other agreed methods.

Patients are responsible for providing accurate personal, medical, and contact information and for informing Warner Rehabilitation of any changes to these details.

 

2. Fees and Payment

Fees for assessments, treatments, reports, and other services will be communicated at the time of booking or upon request.

Payment is due at the time of the appointment unless otherwise agreed in writing.

Warner Rehabilitation reserves the right to withhold reports, treatment summaries, or further appointments until outstanding balances have been settled.

 

3. Cancellation and Non-Attendance Policy

We understand that circumstances can change. However, sufficient notice is required to allow appointments to be offered to other patients.

Cancellation Fee

• Appointments cancelled with more than 24 hours' notice will not incur a charge.

• Appointments cancelled within 24 hours of the scheduled appointment time will be charged at 100% of the appointment fee.

Failure to Attend (Did Not Attend/DNA)

• Patients who fail to attend an appointment without providing notice will be charged 100% of the appointment fee.

• Future appointments may be withheld until outstanding fees have been paid.

 

4. Additional Letters, Reports and Referrals

Standard clinical notes and treatment records form part of routine care.

Requests for additional documentation outside standard clinical records, including but not limited to:

• Letters for employers

• Letters for schools, universities, or educational institutions

• Supporting evidence letters

• Referral letters to other healthcare providers or services

• Additional treatment summaries

• Administrative forms

will incur an administration fee of £20 per document.

Where extensive report writing is required, Warner Rehabilitation reserves the right to charge an additional fee, which will be discussed and agreed before the work is undertaken.

 

5. Treatment and Consent

Physiotherapy assessment and treatment will only be provided with informed patient consent.

Patients have the right to decline or withdraw consent at any stage.

Warner Rehabilitation will explain the proposed assessment, treatment options, benefits, and potential risks before treatment is provided.

 

6. Medical Information

Patients are responsible for disclosing relevant medical history, diagnoses, medications, symptoms, and any changes to their health status.

Failure to provide accurate information may affect the safety and effectiveness of treatment.

 

7. Confidentiality and Data Protection

Warner Rehabilitation is committed to maintaining patient confidentiality and handling personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Patient information will only be shared with third parties where:

• Consent has been provided by the patient;

• It is necessary for the provision of healthcare;

• There is a legal or professional obligation to do so.

 

8. Insurance and Professional Registration

Warner Rehabilitation maintains:

• Professional Indemnity Insurance

• Public Liability Insurance

• Appropriate professional registration and licensing requirements

• Membership of relevant professional bodies where applicable

Evidence of insurance and registration can be provided upon reasonable request.

 

9. Limitation of Liability

While every effort is made to provide safe and effective physiotherapy care, Warner Rehabilitation cannot guarantee specific treatment outcomes.

 

To the fullest extent permitted by law, Warner Rehabilitation shall not be liable for any indirect, consequential, or unforeseeable losses arising from treatment or advice provided.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.

 

10. Patient Conduct

Patients are expected to behave respectfully towards staff and other service users.

Warner Rehabilitation reserves the right to refuse treatment or terminate services where behaviour is abusive, threatening, discriminatory, or otherwise inappropriate.

 

11. Children and Vulnerable Adults

Children under the age of 16 must attend appointments with a parent, guardian, or responsible adult unless otherwise agreed.

Consent requirements will be managed in accordance with applicable professional and legal guidance.

 

12. Changes to Terms and Conditions

Warner Rehabilitation reserves the right to amend these Terms and Conditions at any time.

The latest version will be available upon request and, where applicable, on the clinic website.

 

13. Contact Details

Warner Rehabilitation

No 1 Waterloo Court, Waterloo Cross, Uffculme, Cullompton EX15 3ES

Info@waterloocourthealthhub.com

01884 211370

 

For appointment enquiries, cancellations, or requests for documentation, please contact the clinic using the details provided at the time of booking.

 

By booking and attending an appointment with Warner Rehabilitation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.