“Charlotte was very helpful and professional in her approach. She gave lots of good advice and tips to help improve my balance It was a very positive experience and excellent treatment”.
“Very clear answers to my questions, with lots of positive and helpful suggestions. Very friendly and sensitive approach”.
“Charlotte has been supportive, patient and given me the practical advice which has resulted in me making an effective recovery”.
“This appointment was everything I could have wished for. After a very thorough and helpful session, followed by suggestions of home exercises I am showing improvement. Her manner and professional approach were excellent”.
Vestibular Rehabilitation
If you are experiencing dizziness, vertigo (room spinning), balance disturbances, or unsteadiness when walking as a result of a vestibular condition, our specialist services can assist you. Vestibular disorders impact the inner ear and regions of the brain responsible for balance and eye movement control, often leading to symptoms that significantly disrupt daily life. Gaining clear insight into your diagnosis is the essential first step toward effective management— at Warner Rehabilitation we are here to provide expert, evidence-based care and guide you through your recovery.
About Me
Vestibular Advanced Physiotherapy Practitioner
Charlotte is a highly trained advanced physiotherapy practitioner, accredited by Health Education England, with over 16 years of specialist skills in vestibular rehabilitation, nationally and internationally.
In addition, she has published research in the field of acute dizziness, has an MSc qualification in advanced rehabilitation and leads national courses for health care professionals and undergraduate students.
She is also the southwest representative and committee member for ACPIVR (The association of Chartered Physiotherapists in Vestibular Rehabilitation), a special interest group in this field.
What is Vestibular Rehabilitation?
Vestibular rehabilitation is an evidence-based approach for treating balance and dizziness disorders. Using targeted exercises and specialised manoeuvres, we help manage conditions such as BPPV, labyrinthitis, vestibular neuritis, migraines, and chronic dizziness. Our personalised programmes aim to restore balance, improve stability, and reduce your risk of falls.
Preparing for your appointment
During your initial appointment, you will undergo a thorough evaluation of your symptoms and medical history. This comprehensive assessment, including targeted diagnostic tests, ensures that your treatment plan is precisely tailored to your individual needs. With the nature of the assessment possibly causing momentary symptoms, we advise that someone should bring you to your appointment.
Clinic Address: Waterloo Court Health and Wellbeing Hub, Uffculme, EX15 3ES
By booking and attending an appointment with Warner Rehabilitation, you agree to the following Terms and Conditions.
1. Appointments
Appointments can be booked by telephone, email, online booking systems, or other agreed methods.
Patients are responsible for providing accurate personal, medical, and contact information and for informing Warner Rehabilitation of any changes to these details.
2. Fees and Payment
Fees for assessments, treatments, reports, and other services will be communicated at the time of booking or upon request.
Payment is due at the time of the appointment unless otherwise agreed in writing.
Warner Rehabilitation reserves the right to withhold reports, treatment summaries, or further appointments until outstanding balances have been settled.
3. Cancellation and Non-Attendance Policy
We understand that circumstances can change. However, sufficient notice is required to allow appointments to be offered to other patients.
Cancellation Fee
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Appointments cancelled with more than 24 hours' notice will not incur a charge.
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Appointments cancelled within 24 hours of the scheduled appointment time will be charged at 100% of the appointment fee.
Failure to Attend (Did Not Attend/DNA)
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Patients who fail to attend an appointment without providing notice will be charged 100% of the appointment fee.
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Future appointments may be withheld until outstanding fees have been paid.
4. Additional Letters, Reports and Referrals
Standard clinical notes and treatment records form part of routine care.
Requests for additional documentation outside standard clinical records, including but not limited to:
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Letters for employers
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Letters for schools, universities, or educational institutions
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Supporting evidence letters
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Referral letters to other healthcare providers or services
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Additional treatment summaries
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Administrative forms
will incur an administration fee of £20 per document.
Where extensive report writing is required, Warner Rehabilitation reserves the right to charge an additional fee, which will be discussed and agreed before the work is undertaken.
5. Treatment and Consent
Physiotherapy assessment and treatment will only be provided with informed patient consent.
Patients have the right to decline or withdraw consent at any stage.
Warner Rehabilitation will explain the proposed assessment, treatment options, benefits, and potential risks before treatment is provided.
6. Medical Information
Patients are responsible for disclosing relevant medical history, diagnoses, medications, symptoms, and any changes to their health status.
Failure to provide accurate information may affect the safety and effectiveness of treatment.
7. Confidentiality and Data Protection
Warner Rehabilitation is committed to maintaining patient confidentiality and handling personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Patient information will only be shared with third parties where:
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Consent has been provided by the patient;
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It is necessary for the provision of healthcare;
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There is a legal or professional obligation to do so.
8. Insurance and Professional Registration
Warner Rehabilitation maintains:
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Professional Indemnity Insurance
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Public Liability Insurance
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Appropriate professional registration and licensing requirements
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Membership of relevant professional bodies where applicable
Evidence of insurance and registration can be provided upon reasonable request.
9. Limitation of Liability
While every effort is made to provide safe and effective physiotherapy care, Warner Rehabilitation cannot guarantee specific treatment outcomes.
To the fullest extent permitted by law, Warner Rehabilitation shall not be liable for any indirect, consequential, or unforeseeable losses arising from treatment or advice provided.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.
10. Patient Conduct
Patients are expected to behave respectfully towards staff and other service users.
Warner Rehabilitation reserves the right to refuse treatment or terminate services where behaviour is abusive, threatening, discriminatory, or otherwise inappropriate.
11. Children and Vulnerable Adults
Children under the age of 16 must attend appointments with a parent, guardian, or responsible adult unless otherwise agreed.
Consent requirements will be managed in accordance with applicable professional and legal guidance.
12. Changes to Terms and Conditions
Warner Rehabilitation reserves the right to amend these Terms and Conditions at any time.
The latest version will be available upon request and, where applicable, on the clinic website.
13. Contact Details
Warner Rehabilitation
No 1 Waterloo Court, Waterloo Cross, Uffculme, Cullompton EX15 3ES
Info@waterloocourthealthhub.com
01884 211370
For appointment enquiries, cancellations, or requests for documentation, please contact the clinic using the details provided at the time of booking.
By booking and attending an appointment with Warner Rehabilitation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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Warner Rehabilitation is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect and store:
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Name, address, date of birth and contact details
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GP and healthcare provider details
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Medical history and relevant health information
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Assessment findings and treatment records
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Appointment history
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Payment information
Why We Collect Your Information
Your information is collected to:
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Provide safe and effective physiotherapy services
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Communicate regarding appointments and treatment
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Maintain accurate clinical records
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Process payments and invoices
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Meet legal, regulatory and professional obligations
How We Store Your Information
Patient records are stored securely in electronic and/or paper format.
Access is restricted to authorised personnel only.
Records are retained in accordance with legal and professional requirements.
Sharing Information
Your information will remain confidential and will only be shared:
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With your consent
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With other healthcare professionals involved in your care
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Where required by law
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Where there is a safeguarding concern or risk of serious harm
Your Rights
You have the right to:
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Request access to your records
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Request correction of inaccurate information
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Request restriction of processing where appropriate
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Raise concerns regarding the handling of your data
Requests should be submitted in writing to Warner Rehabilitation.
Contact
For any questions regarding data protection or confidentiality, please contact Warner Rehabilitation at Waterloo Court.
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